If a product differs from what you ordered or what the website describes, you have the right to make a complaint about the product. The right of complaint also includes faults at delivery. You need to notify Dontchew about the fault within a reasonable time from when you should have discovered the fault and at the latest 1 year after you received the product. Depending on the type of fault we may require you to return the product to us. You are responsible for the products you return.

Depending on the type of fault we may require you to return the product to us. You are responsible for the products you return.

Depending on the extent of the fault of the product you will be able to get a replacement, remediation, or a price reduction. For claims exceeding the costs of the product, Dontchew will act in accordance with the Swedish Consumer Purchase Law.

Returns 

Our policy lasts 30 days. If 30 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return adress:

Smart Nicotine AB, Gävlegatan 16, 113 30, Stockholm, Sweden.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].